Post Office cancels grant payments in favour of regular clients

Celani Sikhakhane

Overcrowding and long queues have forced the South African Post Office to cancel payment of the R350 social relief of distress grant.

The post office says the decision came after they realised they were losing their regular clients because of the overcrowding of South African Social Security Agency (Sassa) beneficiaries.

South African Post Office spokesperson Nobuhle Njapha told Scrolla.Africa that the overcrowding of the Sassa beneficiaries brought its daily operations to their knees and their customers were no longer receiving services as usual.

“We decided that we won’t continue paying R350 beneficiaries because of the complaints we received from our daily customers. Our staff members had to pay more attention to the R350 beneficiaries and the overcrowding and long queues put many of our operations on hold,” said Njapha.

She said that they advised the R350 beneficiaries to go to ATMs and supermarkets for their grant payouts.

In a statement on Tuesday, Sassa advised clients not to go to post office branches to access the funds as they will not get their money.

“Sassa regrets to confirm that as from 11 May the cash paypoints at which social grant clients normally access their social grant funding will not be serviced. The challenges are beyond Sassa’s control and these challenges extend to post office outlets as well,” the statement said.

Sassa has advised people who want more details on R350 grants to visit their website at